Patient review management for healthcare practices

Ask every patient, right after the visit, with a one-tap link. In a 2025 rater8 survey, 74% of patients said they would leave a review if their provider asked, and 47% are most likely to do it within 24 hours. We send that request automatically by text or email when the visit is completed in your practice software.

Thank the reviewer, keep it general and invite them to call the office. Never confirm they are a patient or mention their care. HHS has fined practices for patient details in review replies, including Elite Dental Associates ($10,000, 2019) and New Vision Dental ($23,000, 2022). Our HIPAA-safe templates and approval step help your team reply the right way.

Yes, as long as you ask everyone the same way. Google prohibits selectively asking only happy patients (“review gating”), and the FTC’s 2024 rule bans fake reviews, staff reviews without disclosure and rewards tied to a positive review.

Reviews can only be removed by the review site, and only when they break that site’s rules, such as spam, conflicts of interest or offensive content. We help you flag those. For genuine negative reviews, a calm, professional reply and a steady flow of new reviews do far more.

Yes. The platform connects to most dental, medical, eye care, veterinary, chiropractic and therapy systems, including Dentrix, Eaglesoft, Open Dental, Curve Dental, athenahealth, Epic, NextGen and RevolutionEHR. See the full list on our Integrations page.

Yes. Google says review count and review score factor into local search ranking, and more reviews and positive ratings can improve a business’s local ranking. Recent reviews and replies also help patients choose you.

Yes. Website widgets show your best reviews from Google and other sites on your homepage and service pages, and update automatically as new reviews come in.

Each location has its own review profile, requests and reports, with a combined view for owners and DSOs, plus roles and reply approvals for each office.

No. Google prohibits incentives for reviews, and the FTC rule on consumer reviews (in effect since October 2024) bans incentives tied to positive reviews. We ask every patient the same way, with nothing offered in return.

Review gating means checking how a patient feels first and only sending happy patients to Google. Google’s policy bans selectively asking for positive reviews, and the FTC rule bans suppressing negative ones. Every patient gets the same request; private feedback is an extra, never a filter.

Google comes first for every specialty. After that it depends: Healthgrades, WebMD, Vitals and Zocdoc for medical practices; Yelp, Healthgrades and Facebook for dentists; Facebook and Yelp for vets; RealSelf for aesthetics. The by-specialty section on this page lists each one.

Carefully. Professional ethics codes (APA, ACA, NASW and AAMFT) limit soliciting testimonials from current clients, so for behavioral health practices requests are opt-in or turned off, and replies never confirm that someone is a client.

Within a few days at most. 89% of consumers expect businesses to reply to reviews and 81% expect a reply within a week (BrightLocal, 2026). Alerts and AI-drafted replies make same-day replies realistic.

AI assistants summarize what patients say about you across Google and health sites. 45% of people now use AI tools for local recommendations (BrightLocal, 2026), so recent, detailed reviews give those answers better material about your practice.