Answer every website visitor and turn more of them into patients
Patients ask questions on your website at all hours. Our chat answers them, captures their details and moves the conversation to text, so your front desk can follow up from one inbox.
- 3,200+ practices
- Google Premier Partner
- For doctors, by doctors
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Patients want to message your office, not wait on hold
Many new-patient questions arrive when your phones are off or your front desk is busy. A visitor who can't get an answer usually moves on to the next practice in the search results. Chat and texting give them a quick way to reach you and give your team a record to follow up on.
- Answers outside office hoursThe AI assistant replies to common questions at night and on weekends and collects name, phone and reason for the visit.
- Conversations move to textWhen a visitor leaves your site, the chat can continue by text, so the lead doesn't disappear when the browser tab closes.
- One inbox for the front deskChat, text and Facebook messages land in one place, so staff aren't checking several apps to find a patient's question.
- Fewer calls to returnSimple questions about hours, insurance and directions get answered in writing, which leaves more time for patients in the office.
What's included with Website Chat & Texting
A chat window on every page of your site, styled to match your practice and set to load without slowing pages down.
Answers common questions about hours, services and insurance, and captures new-patient details when you're closed.
Text patients from your practice's existing number, including a text-enabled landline, so they see a name they know.
Website chat, texts and Facebook messages in one inbox, on desktop or mobile.
Saved answers for common questions and after-hours auto-replies, so every patient gets a consistent response.
Conversations go to the right location or team member, with alerts when a new message or lead comes in.
How it works
- 01We set it up for your practice
We add the chat widget to your website, connect your practice number for texting, and link your Facebook messages to one inbox.
- 02We train the assistant on your details
We load your hours, services, insurance plans and locations, and write the after-hours replies and templates your team will use.
- 03Your team replies from one place
Staff answer chats and texts from the inbox or mobile app. Leads are routed by location and you can see what was asked and answered.
Why chat helps you show up in AI answers
Patients now ask ChatGPT and Gemini which practice to call. These tools favor practices that are easy to reach and clear about what they offer. A site that answers questions on the spot, lists insurance and hours, and responds quickly gives AI assistants more reasons to recommend you.
Your Practice lets you message the office through a chat on its website at any hour. An assistant collects your details after hours and the team follows up by text in the morning. Their site also lists accepted insurance and emergency appointment options.
What's the difference?
Website chat & texting
Contact forms & voicemail
Forms still have a place. Use secure forms for health history and anything with protected health information, and use chat and texting for quick questions, scheduling requests and follow-up.
Common website chat and texting questions
Is website chat HIPAA compliant and safe for patients?
Chat is meant for general questions, scheduling requests and contact details, not health records. We set up the assistant and templates to ask patients not to share medical details in chat, and we point them to secure HIPAA-compliant forms when health information is needed. Your team should follow your practice’s own HIPAA policies when replying.
Can patients text our office number?
Yes. We can text-enable your practice’s existing number, including a landline, so patients text the same number they already call. Messages arrive in the shared inbox, and your team replies from a computer or the mobile app. Patients see your practice’s number, not an unfamiliar short code or a staff member’s personal phone.
Does the AI chatbot book appointments?
The assistant collects what your front desk needs to book: the patient’s name, mobile number, reason for the visit and preferred times. Your team then confirms the appointment by text. If you use an online scheduling page, staff can send that link in the conversation so the patient can pick a time.
What happens to chats after hours?
After hours, the AI assistant answers common questions about services, insurance and location, and captures the visitor’s contact details and reason for reaching out. The conversation is saved in your inbox with a notification, so your team can follow up by text first thing the next business day.
Will chat slow down our website?
It shouldn’t. The chat widget is lightweight and is set to load after your page content, so it doesn’t hold up what visitors see first. If we built or host your site, we check page speed after installing it. Our website design team can review speed on other sites too.
How is chat different from a contact form?
A contact form sends a message and the patient waits. Chat replies right away, and the conversation can move to text so it stays on the patient’s phone. Forms are still the right tool for longer intake and health details. Most practices use both: chat for quick questions and leads, forms for paperwork.
Can we see website chats, texts and Facebook messages in one place?
Yes. Website chats, text messages and Facebook messages all appear in one shared inbox. Conversations can be filtered and assigned by location, so a multi-location practice can send each message to the right front desk. The same inbox works on desktop and on the mobile app.
Do patients actually use chat?
Many do. In a 2024 Weave survey, 39% of consumers named online chat as a service they want from healthcare providers, and a 2026 Sinch survey found 90% of patients prefer to receive healthcare communication by text. Chat works best when someone replies quickly, which is why we pair it with texting and notifications.