Reply to every review, without HIPAA risk.
Google, Healthgrades and Facebook reviews land in one inbox with suggested replies, so every patient hears back quickly and no one shares protected health information.
- 3,200+ practices
- Google Premier Partner
- For doctors, by doctors
Get a free 30-minute demo
Built around your practice. No obligation.You agree to be contacted about your demo. Privacy policy. No patient information, please.
Thanks. We got your request.
We will reach out shortly to set up your 30-minute demo.Prefer to talk now? Call (800) 416-5235.
Replies show patients you listen
Future patients read how you respond, especially to criticism. Fast, careful replies protect your rating and your patients' privacy.
- FastAlerts and AI drafts help you reply the same day.
- HIPAA-safeReplies never confirm someone is a patient or mention care details.
- Approved by your teamNothing posts until staff approve it.
- Every site in one inboxGoogle, Healthgrades, Yelp, Facebook and more in one place.
What to say, and what never to say.
Safe reply
"Thank you for the feedback. Please call our office manager so we can help."
- Thank them, keep it general
- Invite them to call or email
- Reply within a day or two
Risky reply
Anything that confirms a visit or a treatment
- "We reviewed your chart…"
- Names, dates or procedures
- Arguing in public
Every review answered, the right way.
Google, Healthgrades, Facebook and more in one place.
A personal draft for every review, ready to edit or approve.
Wording that never confirms someone is a patient.
Choose who can post, and who must approve first.
Negative reviews flagged to the right person right away.
Reply to Healthgrades reviews from the same inbox.
Answer in minutes, not days.
- 01Review arrives
A new review appears in the inbox with a suggested reply.
- 02Edit or approve
Your team personalizes it, or approves it as is.
- 03Reply posts
The reply goes live on the review site and is logged.
Reviews for your specialty
Pick your practice type: where your patients leave reviews, the software we connect to, and your free audit.
Where dental patients leave reviews
- Yelp
- Healthgrades
- Zocdoc
Of people who use online reviews to find a new dentist, 81% use Google, 45% Yelp, 30% Facebook and 23% Healthgrades.Dandy Dental Study (Isurus Market Research), 2023
Works with your dental software
See all 75 dental integrations →Where medical patients leave reviews
- Healthgrades
- WebMD
- Vitals
- Zocdoc
52% of patients check WebMD and 27% check Healthgrades before choosing a provider.RepuGen Patient Review Survey, 2025
Works with your EHR or practice management software
See all 112 medical integrations →Where eye care patients leave reviews
- Healthgrades
- Zocdoc
- Yelp
Google is where 71% of people read reviews before choosing a local business.BrightLocal, 2026
Works with your eye care software
See all 6 eye care integrations →Where pet owners leave reviews
- Yelp
- Nextdoor
73% of pet owners in the UK and Australia check reviews most or every time before choosing a vet.Vetstoria pet owner research, Jan 2026
Works with your veterinary software
See all 31 veterinary integrations →Where chiropractic and PT patients leave reviews
- Healthgrades
- Yelp
- Zocdoc
90% of physical therapy patients were referred by a physician, and only 41% of people know they can see a PT directly.APTA Consumer Perceptions, Sep 2025
Works with your chiro or PT software
See all 18 chiro and PT integrations →Where therapy clients leave reviews
- Zocdoc
- Yelp
- Psychology Today (directory, no reviews)
Therapist ethics codes limit asking current clients for testimonials, so review requests are opt-in or turned off.APA 5.05 · ACA C.3.b · NASW 4.07b
Works with your practice software
See all 9 behavioral health integrations →Where hearing patients leave reviews
- Healthy Hearing
- Healthgrades
- Yelp
45% of people now use AI tools for local recommendations, and those answers draw on reviews.BrightLocal, 2026
Works with your audiology software
See all 5 audiology integrations →Where aesthetics patients leave reviews
- RealSelf
- Yelp
RealSelf ratings are moderated and doctors cannot pay to remove reviews, so a steady flow of new ones matters.RealSelf
Works with your aesthetics software
See all 5 aesthetics integrations →Response Management questions
Should we reply to every review?
Yes. In BrightLocal’s 2026 survey, 80% of consumers said they are more likely to use a business that replies to all its reviews, and 50% were put off by generic, templated replies. Short, personal replies work best.
How do we reply to a negative review without violating HIPAA?
Keep it general, thank them, and invite them to call the office. Never confirm they are a patient or mention their care. HHS has fined practices for patient details in replies, including New Vision Dental ($23,000, 2022).
Can AI write our replies?
The platform suggests a reply for each review. Your team should always read, personalize and approve replies, especially for negative or sensitive reviews.
Can we reply to Healthgrades reviews?
Yes. Healthgrades reviews can be answered from the same inbox as Google and Facebook.
Who can post replies?
You decide. Roles and approvals let an office manager approve replies before they post, location by location.