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Reviews platform · Dental integration

SoftDent review integration

StandardDentalDaily syncHIPAA-safe

Turn every completed SoftDent appointment into a review request, sent automatically by text or email.

  • 3,200+ practices
  • Google Premier Partner
  • For doctors, by doctors

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In short: Yes, our reviews platform works with SoftDent (made by Sensei (Carestream Dental)). It's a Standard integration: connector app on the computer that reaches your SoftDent server, and once a day it picks up the appointments completed the day before. Each of your patients then gets a review request by text or email. Only name, email, mobile number and visit date are used; clinical, treatment and insurance details are never synced.
Integration details

SoftDent at a glance

Integration tier
Standard
Software type
Dental practice management software
Made by
Sensei (Carestream Dental)
How it connects
Connector app on the computer that reaches your SoftDent server
Sync
Once a day: appointments completed the day before
Data used
First and last name, email, mobile number and visit date
Supported versions
V9.0 through V19.x
Practice type
Dental
About SoftDent

What SoftDent is

SoftDent is a server-based dental practice management system from Sensei (Carestream Dental).

How the integration works

From a completed SoftDent visit to a review request.

  1. 01
    Install the connector

    A small, secure app on a computer that can reach your SoftDent server. We set it up with your team.

  2. 02
    Daily sync

    Once a day it reads the appointments completed the day before: name, email and mobile number only.

  3. 03
    Requests go out

    Each of your patients gets a short text or email with a one-tap link to Google, Healthgrades or Facebook.

What syncs

Only contact details. Never clinical data.

✓ Synced from SoftDent

  • First and last name
  • Email and mobile number
  • Completed-visit date

✕ Never synced

  • Diagnoses, treatment, charting or notes
  • Insurance and payment details
  • The reason for the visit
Integration tiers

What the labels mean

SoftDent is a Standard integration. Every integration includes the full Reviews platform.

  • StandardStandardConnects through the standard setup for this software.
  • PremiumPremiumAPI-based connection with additional setup steps.
  • EnterpriseEnterpriseBuilt for larger groups and multi-location organizations.
  • PlatinumPlatinumAdvanced EHR and health-system connection, set up with your IT team.
Other dental integrations

Also works with

See all 75 dental integrations →

By specialty

Reviews for your specialty

Pick your practice type: where your patients leave reviews, the software we connect to, and your free audit.

Where dental patients leave reviews

  • Google
  • Yelp
  • Healthgrades
  • Facebook
  • Zocdoc

Of people who use online reviews to find a new dentist, 81% use Google, 45% Yelp, 30% Facebook and 23% Healthgrades.Dandy Dental Study (Isurus Market Research), 2023

Works with your dental software

See all 75 dental integrations →
Get my free dental review auditYour rating, review count, recency and reply rate next to 3 nearby practices. Free, no obligation.Get my free auditDentistry marketing →
FAQ

SoftDent integration questions

Does SoftDent integrate with Google reviews?
SoftDent doesn't post reviews itself, but our reviews platform connects to SoftDent and automatically asks each of your patients to review your practice on Google, Healthgrades, Facebook or another site you choose after their appointment.
Is the SoftDent integration HIPAA compliant?
The integration only uses contact details: name, email, mobile number and visit date. No diagnoses, treatment, notes or insurance data leave SoftDent, and review requests never mention the reason for the appointment. Replies to reviews are written so they never confirm someone is a patient.
What does "Standard integration" mean?
Connects through the standard setup for this software. Every integration includes the full Reviews platform: requests, replies, alerts, website widgets and reporting.
Which SoftDent versions are supported?
Supported versions: V9.0 through V19.x. If your practice runs a different version, we confirm compatibility before setup.
How soon after an appointment do patients get the request?
Requests go out after the daily sync, usually the day after the visit while the experience is still fresh. You choose text, email or both, and one reminder at most.
Can we leave certain patients out?
Yes. You can skip specific people, providers, appointment types or locations. What you can't do is only ask people you expect to be happy: Google doesn't allow review gating, so every eligible person gets the same request.

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