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Reviews platform · Dental integration

Cloud9Ortho review integration

StandardDentalDaily syncHIPAA-safe

Turn every completed Cloud9Ortho appointment into a review request, sent automatically by text or email.

  • 3,200+ practices
  • Google Premier Partner
  • For doctors, by doctors

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In short: Yes, our reviews platform works with Cloud9Ortho (made by Planet DDS). It's a Standard integration: secure cloud connection, authorized by your practice in Cloud9Ortho, and once a day it picks up the appointments completed the day before. Each of your patients then gets a review request by text or email. Only name, email, mobile number and visit date are used; clinical, treatment and insurance details are never synced.
Integration details

Cloud9Ortho at a glance

Integration tier
Standard
Software type
Cloud orthodontic practice management software
Made by
Planet DDS
How it connects
Secure cloud connection, authorized by your practice in Cloud9Ortho
Sync
Once a day: appointments completed the day before
Data used
First and last name, email, mobile number and visit date
Supported versions
Web
Practice type
Dental
How the integration works

From a completed Cloud9Ortho visit to a review request.

  1. 01
    Authorize the connection

    Your practice approves the connection in Cloud9Ortho. We handle the rest of the setup.

  2. 02
    Daily sync

    Once a day it reads the appointments completed the day before: name, email and mobile number only.

  3. 03
    Requests go out

    Each of your patients gets a short text or email with a one-tap link to Google, Healthgrades or Facebook.

What syncs

Only contact details. Never clinical data.

✓ Synced from Cloud9Ortho

  • First and last name
  • Email and mobile number
  • Completed-visit date

✕ Never synced

  • Diagnoses, treatment, charting or notes
  • Insurance and payment details
  • The reason for the visit
Integration tiers

What the labels mean

Cloud9Ortho is a Standard integration. Every integration includes the full Reviews platform.

  • StandardStandardConnects through the standard setup for this software.
  • PremiumPremiumAPI-based connection with additional setup steps.
  • EnterpriseEnterpriseBuilt for larger groups and multi-location organizations.
  • PlatinumPlatinumAdvanced EHR and health-system connection, set up with your IT team.
Other dental integrations

Also works with

See all 75 dental integrations →

By specialty

Reviews for your specialty

Pick your practice type: where your patients leave reviews, the software we connect to, and your free audit.

Where dental patients leave reviews

  • Google
  • Yelp
  • Healthgrades
  • Facebook
  • Zocdoc

Of people who use online reviews to find a new dentist, 81% use Google, 45% Yelp, 30% Facebook and 23% Healthgrades.Dandy Dental Study (Isurus Market Research), 2023

Works with your dental software

See all 75 dental integrations →
Get my free dental review auditYour rating, review count, recency and reply rate next to 3 nearby practices. Free, no obligation.Get my free auditDentistry marketing →
FAQ

Cloud9Ortho integration questions

Does Cloud9Ortho integrate with Google reviews?
Cloud9Ortho doesn't post reviews itself, but our reviews platform connects to Cloud9Ortho and automatically asks each of your patients to review your practice on Google, Healthgrades, Facebook or another site you choose after their appointment.
Is the Cloud9Ortho integration HIPAA compliant?
The integration only uses contact details: name, email, mobile number and visit date. No diagnoses, treatment, notes or insurance data leave Cloud9Ortho, and review requests never mention the reason for the appointment. Replies to reviews are written so they never confirm someone is a patient.
What does "Standard integration" mean?
Connects through the standard setup for this software. Every integration includes the full Reviews platform: requests, replies, alerts, website widgets and reporting.
Which Cloud9Ortho versions are supported?
Supported versions: Web. If your practice runs a different version, we confirm compatibility before setup.
How soon after an appointment do patients get the request?
Requests go out after the daily sync, usually the day after the visit while the experience is still fresh. You choose text, email or both, and one reminder at most.
Can we leave certain patients out?
Yes. You can skip specific people, providers, appointment types or locations. What you can't do is only ask people you expect to be happy: Google doesn't allow review gating, so every eligible person gets the same request.

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