Frequently Asked Questions

If you're looking to further your understanding of what DoctorsInternet has to offer - you'll find answers here!

How to Get Started

Sign Up for a FREE 10 minute demo

After the demo, you can sign up with our company by filling out the appropriate docouments. Once you have filled out the documents we will then send you a 10 minute online form for you to complete.

Yes. was founded by 2 doctors who were frustrated with the marketing and web design options out there. They were charged large up front fees, disregarded after they signed up, and were promised results that never came close. They responded by creating a company of their own that was committed to no up front costs, top of the line customer service and support, and realistic goals for their clients. Everything at is done from a doctors’ perspective.

No. DoctorsInternet will purchase one for you.

Yes, we can use any existing domain name. We just need the username and password to login to your website. If you do not have access we will try to assist you in retrieving this information from any third party vendor.

Technical Support

We provide dedicated hosting for your website.

Yes, we provide email addresses associated with your domain name. For example: or

No. It's included in our support package.

Up to 20.

You can email us at or call us at 1-800-416-5235.

Our technical support is free for all website support customers.

Customer Support / Service

We provide customer service to all of our clients

No, it is free for our website support customers

You can email us at and send your edits by email. We will then add this request to our ticketing system. Once the changes are complete, we will notify you by email.

If you request to have your website built in a CMS system, then you will have the ability to edit the website yourself by logging into the back end of the website.


Roughly 2-3 weeks.

Once your site has moved through our development and edits process, we will send you a link to the 1st draft of your site. At this stage you can review your site and make changes.

Yes, you can make changes to the website any time you like.

Web Design

Roughly 2-3 weeks

You can go to our Custom website design page. Look through our entire selection of styles and pick the one that suits your business best. You can click on the styles to view actual websites and the features they come with.

You can always call the office and speak to our website design and marketing specialists. They can give you their expert opinion on which style suits your office best.

If you select our website support package, you get unlimited pages.

Yes. We contract with a third party company to buy images. We can refer you to their website and you can select the images you like best for your website. We will then purchase these images for you.



Yes, each account gets a dedicated marketing representative. You can contact them any time to find out details about your account

Once we start marketing your website, it takes roughly 3-6 months before you start achieving optimal results in Google.

We market a different phone number than your current one. This number is forwarded to your landline in your office. It gives you the ability to track how many new patients our marketing has gotten you.

Search Engine Optimization is a sequence of specific keywords and phrases that are searched for often by potential patients. Every website has a different sequence and each search will bring up different results. To find the best potential patients for you, we utilize Local SEO. This process will focus on all the searches within 20 miles of your practice.

In order to claim your Google maps account, we have Google send out a postcard to your office. This postcard contains a five digit PIN number. You will need to give us this number in order to verify the account.

You will see a button on the website that links to your blog. We write on your blog once a month, ranging from 250 to 750 words.

Customer Login

You can login to your account by clicking here

It should be on every page of at the top right hand corner.

Please call the office and we will reset this information for you

Privacy Policy Privacy Policy
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Fair Information Practices
Fair information
Our Contact Information
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services
How do we use your information?

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To send periodic emails regarding your order or other products and services.
      To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We do not

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We do not use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
      Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together
find out who is visiting our website

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By emailing us

How does our site handle Do Not Track signals?
We don't honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:
we one gather information to see who is visiting the website

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
800 Westchester Avenue Suite #315N
Rye Brook, NY 10573

Last Edited on 2016-09-06